Registered partners

How We Work & Welcome Pack

Everything you need to brief clients, request quotes and work with us efficiently. This page is your standing reference — bookmark it.

B2B / trade only. This is a public how-we-work and quick-reference resource for travel agent and tour operator partners. Our client ownership policy is stated in full in the Booking Terms section below.
Quick Reference — Travelo DMC
Enquiry emailquotes@travelodmc.com
WhatsApp+94 722 186 186 (Sri Lanka / international)
Response SLA1 business day for new quotations; urgent amendments same-day on WhatsApp
DestinationsSri Lanka · Dubai · Thailand · Azerbaijan
Minimum groupGroup rates from 10 pax; full group pricing from 20 pax
CurrencyNet quotations in USD (INR available for India partners on request)
PaymentPrepaid bookings only. Deposit and balance deadlines are stated in each quotation and aligned with the applicable supplier terms. Bookings within 14 days of travel require full cleared payment at confirmation. Credit, post-service and open-account terms are not available.
FIT docsSent 72 hours before arrival: driver name + contact, vehicle, all vouchers
Group docsFull pre-departure pack 7 days before departure for groups 10+ pax
Visa & flightsNot provided — managed by the booking agent. We supply supporting documentation (vouchers, itinerary letters); Sri Lanka ETA assistance available where applicable.
Emergency lineWhatsApp +94 722 186 186 — monitored 07:00–22:00 local Sri Lanka time

How to send an enquiry

Include these details for the fastest turnaround. Missing information causes delays — ideally provide everything in the first message.

  • Destination(s) and travel dates
  • Number of adults / children (with ages for children)
  • Hotel category preference (3 / 4 / 5-star)
  • Any special requirements: dietary, accessibility, halal, vegetarian
  • Flight details if known (arrival time for day 1 planning)
  • Your client's nationality (affects local permit requirements and hotel pricing)
  • Any specific sites or activities requested
  • Budget guidance if you have one (optional but speeds up hotel selection)

Booking timelines

Plan-ahead windows by programme type. Last-minute requests are handled where supplier availability allows — contact us and we will advise.

FIT (2 pax)Shoulder: 1–2 weeks before. Peak (Dec–Mar SL / Nov–Apr TH): 3–4 weeks before
Group 10–19 paxShoulder: 3–4 weeks. Peak: 6–8 weeks. Hotel blocking required at confirmation
Group 20–39 pax6–8 weeks minimum. Full rooming list 14 days before travel
Group 40+ pax10+ weeks. Vehicle and driver fleet reserved at deposit stage
MICE / eventsMinimum 8 weeks for venue sourcing; 12 weeks for full event logistics
German catalogue6–12 months for season catalogue; individual bookings follow standard FIT windows

Client ownership policy

Your clients are your clients. Travelo DMC operates a strict client ownership policy: we will not contact your clients directly, will not market to them, and will not accept direct bookings from clients you have referred to us through the trade channel. This is stated in our booking terms and is a non-negotiable operating principle. If you have any concern about a booking, contact us immediately.

Cancellation terms

Cancellation terms are quotation-specific and follow the confirmed hotel, transport and service-provider policies. The applicable cancellation schedule, including any non-refundable services or peak-period conditions, will be disclosed before confirmation.