Legal

Privacy Policy

Last updated: July 2025

Who We Are

This website is operated by Travelo Travel (Pvt) Ltd, trading as Travelo DMC, a B2B destination management company registered in Sri Lanka (SLTDA Licence No: SLTDA/SQA/PRO/TA/01125). Our website address is www.travelodmc.com.

This Privacy Policy explains how we collect, use and protect personal information submitted through our website and trade enquiry forms. This website is intended for travel trade professionals only — travel agents, tour operators, group organisers and travel companies.

Information We Collect

We collect information that you provide directly when using our website, including:

Business name and contact person name
Business email address and phone/WhatsApp number
Agency location and country
Destination of interest and travel programme details
Any additional information included in enquiry or registration forms

We do not collect payment card details or process payments through this website. We do not knowingly collect data from individuals who are not trade professionals.

How We Use Your Information

Information submitted through our enquiry and registration forms is used solely for the following purposes:

To respond to your DMC enquiry or trade interest registration
To prepare and send trade quotations related to your request
To communicate with you about ground handling, hotel coordination, transfers and related services
To follow up on submitted requirements by email or WhatsApp
To evaluate supplier registration applications

We do not use your information for unsolicited marketing. We do not sell, rent or share your personal data with third parties for their own marketing purposes.

Data Storage and Security

Enquiry data submitted through our website is transmitted securely to our operations team by email. We take reasonable precautions to protect submitted information, including server-level security measures. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data is retained only as long as necessary to handle your enquiry and maintain our trade contact records. You may request deletion of your data at any time by contacting us at operations@travelodmc.com.

Cookies and Analytics

Our website uses Google Analytics (GA4) to collect anonymous usage data, including pages viewed, session duration and general geographic region. This data is used to understand how trade visitors use our website and to improve our content. No personally identifiable information is collected through analytics.

Google Analytics may use cookies to track sessions. By using our website, you agree to the use of analytics as described. You can opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on.

We do not use advertising cookies, remarketing pixels, or third-party tracking technologies beyond Google Analytics.

Third-Party Services

Our website links to third-party services including WhatsApp (for business communication) and Google Maps. Use of these services is subject to their own privacy policies. We do not control the data practices of third-party platforms.

Your Rights

You have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data from our records
Withdraw consent for us to contact you at any time

To exercise any of these rights, please contact us at operations@travelodmc.com.

Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on this page with a revised date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.