Full ground handling, trade only
Travelo DMC provides complete ground handling for travel agents and tour operators in Sri Lanka, led by our local team. Dubai, Thailand and Azerbaijan remain manually coordinated secondary support for approved agencies, using vetted destination partners where required. Your clients are supported from arrival to departure while your agency retains the client relationship.
What ground handling covers
Airport meet & greet
Arrival meet-and-greet and departure assistance across Sri Lanka; secondary destinations are coordinated manually for approved agencies.
Transfers & transport
Modern, well-maintained vehicles with professional drivers for FIT and group movements — airport, inter-city and on-tour.
Hotel liaison
On-the-ground coordination with contracted hotels — check-in support, allocation follow-up and issue resolution.
Tours & excursions
Curated day tours, experiences and attraction programmes with trade pricing, operated with local guides.
Chauffeur guides
Chauffeur guides for touring programmes where a single driver-guide suits the itinerary and budget.
On-ground support
A destination operations contact for live programmes — amendments, special requests and escalations.
Ground handling by destination
Sri Lanka
Full island coverage — cultural triangle, hill country, beaches and wildlife. Transfers, chauffeur guides, hotels and bespoke FIT or group programmes.
Dubai
City stays, desert experiences, transfers and MICE support across Dubai and the wider UAE, coordinated manually through destination partners for approved agencies.
Thailand
Bangkok, the islands and the north — multi-centre itineraries, private transport, tours and group support coordinated manually through destination partners.
Azerbaijan
Baku city tours, Gobustan excursions, hotel coordination, airport transfers and group support coordinated manually through destination partners.
How it works with your agency
After full registration and manual approval, submit the destination, dates, party size and service requirements through the protected agent workflow. Complete briefs are reviewed within 24 working hours, subject to complexity.
Once you confirm, our Sri Lanka team coordinates the programme under your brand, using vetted service partners where required. We work strictly B2B: your client relationship stays yours, and we do not market directly to your clients. Client ownership is stated in full in our booking terms.