What travel agents say about working with us

Our first Sri Lanka group was 34 pax from Bangalore — corporate incentive. Travelo handled the hotel blocking, all vehicle logistics and the Sigiriya visit for a large group seamlessly. Not a single delay across five days. We have booked three groups since then.

I was nervous trying a new DMC for a complex 12-night Sri Lanka itinerary with three property changes. Travelo sent a detailed pre-departure pack — driver name, vehicle type, all vouchers — 72 hours before my clients flew. That's a higher standard than some long-term suppliers. Will absolutely use again.

The halal options in Sri Lanka and Azerbaijan were clearly understood by Travelo without me having to explain at every step. Hotels with halal restaurants, prayer times considered in the programme, Quran in rooms on request — all arranged without chasing. That's the level of service Gulf agents need from a DMC partner.

We sent a mixed group — Emirati clients plus South Asian expat families — to Sri Lanka. Travelo handled different dietary requirements across the group without confusion. The accommodation spread from Colombo to the hill country to the south coast was flawless. No complaints from the clients, which in our market is the highest praise.

I specifically needed a DMC that understood the 5-star floor for Qatari families — not aspirational, simply the baseline. Travelo got this without a lengthy briefing. Azerbaijan quotation came back with Fairmont Baku and Qafqaz Riverside Gabala as defaults. That's the right reading of the market.

For Japanese clients, punctuality is not negotiable. Travelo understands this. Our driver was waiting with a name board 10 minutes before the scheduled arrival time on every transfer. The itinerary documentation matched exactly what was briefed. We now recommend Travelo to other Japanese agencies operating Sri Lanka.

Pakistan market is price-sensitive but the clients still expect good hotels and reliable drivers. Travelo gave us a competitive 3-night Dubai city programme plus 5-night Sri Lanka that my clients were very happy with. WhatsApp response time is fast — I can sort urgent requests same-day. That matters for our business.

Switched from our previous Sri Lanka DMC after two years of slow response times. Travelo turned around a 9-night customised itinerary quote within one business day. Client ownership protection was stated upfront — that's a professional standard many DMCs don't bother to articulate. Six bookings in 18 months. Solid.

Sustainability documentation was the deciding factor for us. Our German catalogue clients expect proof of ethical wildlife practices and locally-sourced restaurants — not just marketing claims. Travelo provided supplier documentation that we could include in our own product descriptions. That's unusual and appreciated.